Frequently asked questions

At present, the payment methods we accept are credit card payments, which can be MasterCard, VISA, Visa Electron, Mastercard, American Express, etc...

We will be adding Google Pay, Apple Pay and PayPal in the coming future, to make purchases easier.

Yes, exchanges can be made as long as the order has not been processed and prepared. Once adjusted, you will be charged the correct amount for the value of the items and their transport.

Search for products. You can find the products by browsing through the sections or by entering the product name directly in the search engine on the page. You also have the option to select them by country or brand (this option can be found in the filter panel on the left hand side), this way you will only see products from this place or from that brand.

Add them to your basket When you find the product you like, just add it to your basket. In your virtual basket (located in the top right hand corner of the page) you can see the items you have included in your purchase. By clicking on the products you can remove or add more units of an article.

Pay for your order Once you have all the items you want in your basket you have to click ‘checkout’, if you are not registered we will ask you for delivery and contact details if you are already a customer, you only have to confirm the payment.

We do not accept cash on delivery.

Set up delivery. When your order leaves our warehouse, you will receive an email (check spam folder or junk mail) from the carrier asking you if you want to set a delivery date or time. If you do not reply, it will be delivered to you during the day you are notified.

At The Food Co., some of our bakery favourites — including selected loaves and crumpets — are shipped frozen to lock in freshness and preserve quality. While these products leave our warehouse frozen, they will naturally defrost during delivery. For this reason, we ask that customers do not refreeze them once received.

Upon arrival, your bread and crumpets should be treated as fresh and used within 72 hours of delivery for the best taste and texture. We recommend storing them in a cool, dry place or in the refrigerator if preferred, but not in the freezer again.

This approach allows us to bring you authentic British bakery goods that remain soft, flavourful, and ready to enjoy — just as if you’d picked them up fresh from the bakery. Our frozen bakery range, including Roberts loaves and traditional crumpets, offers a delicious, high-quality option that’s hard to find locally and is one of the most exciting ways we’re expanding your access to British favourites.